Help center
Frequently asked questions
Quick answers about renting with Penny Rentals. Still stuck? Contact us or email [email protected].
Where do I pick up equipment?
Pickup is in the Bangor, PA. The exact address is shared after your booking is confirmed and any required deposit is paid. Hours: Mon–Sat 8am–6pm.
Do I need an account to rent?
Yes. Create a free account, complete identity verification (Veriff), and accept the rental contract before submitting a booking.
How do deposits and payments work?
Many rentals require a deposit authorization (typically a percentage held, not always captured immediately). Remaining balance is due before or at pickup. All payments run through secure Stripe Checkout.
Can I cancel?
Free cancellation is generally available up to 48 hours before your start date. See our Refunds page for details on deposits and last-minute changes.
What if I need the equipment longer?
Request an extension from your dashboard before the end date. Extensions are subject to availability and are paid online when approved.
What happens if equipment is damaged or returned late?
We inspect at return. Damage, cleaning, fuel, or late fees may apply and will be itemized. You will get an email and a dashboard prompt if any return fees are due.
Is the equipment insured?
Rentals include coverage as described in the rental contract. You are still responsible for misuse, negligence, and certain exclusions — always read the contract before signing.
How do I get help during a rental?
Email [email protected], use Contact, or message us from your dashboard. For same-day pickup issues during business hours, email is fastest.